Emotional Intelligence at Work

Emotion + Intelligence 

Gives You the Edge Over Negative Stress 

What is Emotional Intelligence?


There are several definitions of emotional intelligence all with fairly slight variations. I define emotional intelligence as the ability to recognize, understand and manage your own feelings, while also being able to understand and manage others’ feelings. The secondary part of this is your ability to use this information to create positive outcomes and develop healthy relationships.


Why Does It Matter?

Research has demonstrated a clear advantage for leaders who are high in emotional intelligence in many areas, including performance, joy and relationships. Yet, many leaders have not been given the resources to master the application of emotional intelligence in the workplace, especially during times of chaos and challenge. There are 18 leadership competencies that have been identified for the high-performing, emotionally intelligent leader. They fall within the four quadrants of emotional intelligence as first outlined by Daniel Goleman.


Here are a few core questions to consider when evaluating your emotional intelligence:


Are you aware of your emotions and how they impact you and others? Can you self-assess in the moment, allowing adequate course correction? Do you have a keen sense of what drives and triggers you emotionally? Does your self confidence show up during times of challenge?


Are you motivated and achievement oriented? Do you have a sense of optimism? When differences arise, are you skilled at shifting perspectives? 


Do you lead from a place of your core values and integrity?

Social Awareness

When working with others, how often do you convey empathy and compassion? 


When interacting, do you consider both the formal and informal power structures and leaders in the organization?

Relationship Management

If you were to ask others, would they say your leadership style is more directive or influencing? Do you place an emphasis on building trust and developing others, with intention?


Do you bring energy that facilitates change while fostering teamwork and collaboration? 

Emotional Intelligence Master Class


How Can Leaders Integrate Emotional Intelligence Daily?


The Solution:
A Practical Model - The UCR Advantage

While understanding the four (4) quadrants of emotional intelligence is helpful, it is often not practical.


For emotional intelligence to be useful, we need to reduce the complexity and provide practical, easy-to-use options in the moment. With this context in mind, I developed The UCR Advantage emotional intelligence model. The beauty of the model is the ease of application. When challenges arise, you can work through them efficiently using The UCR Advantage emotional intelligence model.


This model supports leaders in making the shift away from over-taxed, overstressed, reactive leadership to leadership that is authentic and high-performing from a place of inner strength and peace. Research indicates many of the top qualities of great leaders are emotional intelligence competencies. The deep and transformative work of The UCR Advantage creates a foundation that serves as the navigation system for improving emotional intelligence competencies using three core steps.

  1. Step 1 – U = Understanding
  2. Step 2 – C = Communication
  3. Step 3 – R = Response

This model is designed to be simple, which does not imply it will be easy. The leadership transformation away from reactive leadership and addictive busyness and negative stress is one that will take time. It is imperative to create new habits and behavior patterns that will support your transformation.


Using The UCR Advantage and other research-proven techniques, we help leaders elevate their leadership to lead with the compassion, confidence and consistency required for creating high-performance, connected teams.

The Result:

  1. Greater transparency and authenticity
  2. The confidence to say no, while building and preserving relationships
  3. Taking charge of advancing your career
  4. Improved, guilt-free commitment to healthy work/life flow and integration
  5. Build greater influence and trust with your team
  6. Release perfectionist syndrome
  7. Successful navigate imposter syndrome
  8. Improved performance and productivity

As a former C-Suite leader, at some point in my career, I’ve felt all of this. I understand it is not easy to make the change that is going to free you from the limiting beliefs and toxic stress that holds you hostage. After a tremendous amount of soul searching, I found my path. Your change does not need to be as dramatic as mine. Subtle shifts can make a tremendous difference to how you feel and how you lead. To create a powerful shift,  it is important to recognize there is only one person who can take ownership and make the decision to change it.


You don't have to do it alone. We are here to help.

Real participants, real results


What did you learn in the Surviving to Thriving Emotional Mastery Workshop?

  • "To align my actions with my goals and that I'm in control of how I react to things."
  • "A process to help myself and others acknowledge their feelings and make changes as a result."
  • "How my emotions can affect communication and my confidence"
  • "Your focus should be on yourself and your actions in any challenging interpersonal situation."

University of Wisconsin, Leadership Session


Get in Touch


(888) 212-6260

(469) 304-9970

Austin, TX 78731

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